Voice agents
Natural conversation, low latency and capacity for high call volumes.
AI agents that handle calls and WhatsApp at call center scale.
Much of what reaches a contact center is the same questions over and over. We deploy AI agents that resolve them on voice and WhatsApp with natural conversation, so your team can focus on the cases that need a person.
What we do
Agentic IVR
Replaces rigid menus and resolves account, billing and technical support requests.
Every call analyzed
Automatic review of conversations to improve both the AI agents and the human teams.
Automation on AWS
Processes with Amazon Connect and internal assistants connected to your team’s tools.
When it makes sense
- Your contact center gets a high volume of repetitive requests.
- Your current IVR frustrates customers and many hang up before getting an answer.
- You need to serve customers on voice and WhatsApp without growing the team as fast as demand.
Team experience
- Telecommunications in the Caribbean and Panama: AI agents on voice and WhatsApp with 75% first-contact resolution, and 94% of customers would use them again.
- An operation in the Caribbean saves more than USD 1 million a year with an agentic IVR.
- A team with 9 AWS certifications, partnering with AWS, ElevenLabs and Anthropic.
Projects delivered by the consultants we build each team with. Beamcore coordinates the work and is your point of contact from start to finish.
How a project moves forward
Assessment
We analyze volume, contact reasons and the systems the agent needs to query.
Pilot
An agent for the most frequent contact reasons, with metrics from day one.
Integration
Connection to your contact center platform, CRM and billing systems.
Continuous improvement
Call analysis guides the adjustments to the agent.
How many repetitive requests does your contact center get?
Tell us where you are today and what you need to solve. We’ll get back to you personally.